September 28, 2023
Devn Ratz

TouchBistro POS Reviews: An Executive Look at Large-Scale Restaurant Demands

TouchBistro POS reviews show it as a complement to large-scale restaurants. But, how comprehensive and complete is TouchBistro when it comes to better business intelligence? And, if there are concerns about data intelligence for decision-making, how can restaurants easily extend its functionality for new issues, trends, and developing tech solutions

Here, we explore the experiences of executive leadership using TouchBistro, which remain generally positive (even when compared to Lightspeed reviews. The system receives bountiful praise for an intuitive interface, a close-knit platform, the detail of reporting, and even integration options. The downsides will need exploring as well, since a concern over dedicated and helpful customer support sticks out alongside the cost of add-on features. 

Nevertheless, it’s clear TouchBistro offers robust tools for many facets of restaurant management with some customized solutions along the way. Our interest is supporting industry growth through fair, well-researched resources for the large-scale restaurant enterprise. 

Get our take on TouchBistro POS reviews and the patterns they spell for its users, especially those who want to see their restaurant succeed in step with the tech innovations of a bustling industry.

Key Takeaway: Large-scale restaurants find many integrations with third-party apps alongside a stable, robust payment solution. For those who wish to extend its features, the open API and a dedicated POS partner can help.

See how Revolution Ordering can improve online ordering for TouchBistro POS with a custom demo.

TouchBistro POS Reviews: Main Features

With almost all restaurants in mind, TouchBistro POS reviews show that it maintains good standing for offering features like inventory management, table checkout, menu design, and staff optimization. As a cloud-based POS ecosystem, all its data is conveniently kept up for remote access from anywhere. 

This is especially handy for untethered oversight of operations and when the need for stronger-than-average reporting arises. Beyond that, the system is equipped to handle the initial needs of most businesses entering into online ordering, food delivery, and possibly catering

More seasoned and ambitious restaurant brands who distinguish themselves through customization and personalization may want to enhance these built-in, à la carte features. This is where focused, agile third parties can help navigate executives toward better results with its open API integration options.  

Executive Experiences: What TouchBistro Reviews Point Out

As mentioned, TouchBistro POS pulls out all the stops to make easing into the system as simple as possible. Restaurant users and service staff face almost no stress as they adapt to its menus and interface. On the other side, for management and leadership, TouchBistro comes ready with plenty of specific integrations for accounting, delivery, scheduling, and more. 

While it may not be the best option for just-starting restaurant concepts, since no free trial is offered, the solution attempts to stay affordable for mid-sized bars, cafés, and restaurants overall. Food brands with plenty of growth room and margin for customer service delays seem to have no complaints for the system. 

However, when large-scale demands for customer service and menu management are not met with customization, one starts to see division spread in reviews that were once so obviously positive. Like many other popular POS systems for restaurants, the issue seems to hinge on a willingness (or inflexibility toward) personalizing the experience for executives.  

TouchBistro and Business Intelligence: A Side Note

Since TouchBistro reviews center on mid-sized, quick-service and full-service restaurants, it recognized the need for more advanced reporting and business intelligence early on. As a result, food trucks, bakeries, and fast-casual restaurant chains find plenty of value in the added detail they can get compared to other contenders, such as Square, Clover, or even Toast POS reviews.

The result brings enhanced business opportunity and operational efficiency just as the restaurant leader would hope. With the system, whether adding on integrated ordering services or not, inventory management, scheduling, payroll, and sales analysis becomes just that much easier. 

It’s especially convenient these restaurant intelligence tools seem to extend what the mid-sized restaurant can do right out of the box based on TouchBistro POS reviews. But, to take on loyalty, online ordering, and gift cards often means paying significantly on top of the standard monthly expectation. 

The Open Option of Integration: Extending Features, Support, and Brands

Some of the more recognizable integrations for restaurants possible from TouchBistro POS reviews are, nonetheless, focused on advancing the feature profile of an “all-in-one” restaurant management platform. Of course, it is also a platform that only runs on Apple’s hardware, making it unreachable for some and impractical for others.

Some examples are Avero for added reporting and Deliverect for online ordering. It’s clear that while they run a tight ship aesthetically for user experiences, the marketplace saves restaurants plenty of trouble when growing pains and limitations are inevitably discovered.

In fact, many additional apps live in the TouchBistro POS family, including an in-house, supported integration for the pay-at-the-table offering (from PayPal). Truthfully, most large-scale restaurants and their executive leadership will need plenty of integrations to support the functions they have come to expect with rapid innovation in this industry. 

Examples of TouchBistro Integrations for Restaurants

Though it comes with a solid core, feature set—many brands will add on as many solutions as they can from the platform to meet the growing needs of accelerating business demands. For this reason, you’ll see the systems ready to integrate with MarginEdge, Quickbooks, and DoorDash—just to start—to extend its capacity beyond the standard for reporting, KPIs, and online ordering. 

Even those users who choose an unlimited license plan at $399 per month (at the time of writing) will need to be prepared with cost-effective integration options for their large-scale operation. 

Get the guide to business intelligence for restaurants to build on standard TouchBistro POS reporting features.

Frequently Asked Questions About TouchBistro POS Reviews

TouchBistro POS reviews spotlight important considerations and possible limitations to using the system as an all-in-one management tool described. While an open API and easy, ready-made integrations will do much of the lifting, get familiar with what TouchBistro offers in exchange for the added features that so many large-scale restaurants expect. 

In these common questions, you’ll see that TouchBistro does many things well. Though, it’s unclear whether large-scale restaurants will get the support they demand from the darker side of reviews. Many point to missed opportunities in customer success and support overall. 

What is TouchBistro’s standard pricing?

Each register setup on TouchBistro costs around $69 per month according to online reviews and feedback. 

There are added costs each month for additional features, such as gift card usage ($25 per month), loyalty programs ($99 per month), a marketing suite (another $99 per month), reservations and booking ($229 per month), and online ordering ($50 per month). These can be monthly or contractual. 

Are TouchBistro POS reviews from restaurants positive?

Most restaurateurs agree that the interface for TouchBistro POS is simple to navigate and attractive in its design. 

But, aside from an array of handy YouTube video tutorials, many have left poor feedback for its customer service approach, especially when the promise of lower pricing is offered only on long-term contract commitments.

Which businesses are best for TouchBistro POS?

The small- to mid-size business is served very well by TouchBistro’s restaurant-specific take on POS software. It remains a good selection for the QSR and full-service chain, especially when seeking to expand. 

However, large-scale brands will see some inflexibility in the feature set when customization comes knocking, meaning they should be ready to pivot performance with added business-enabling integrations.

Learn how to maximize TouchBistro POS with free resources designed for enterprise, large-scale restaurants.