September 20, 2023
Devn Ratz

Lightspeed POS Reviews: The User Experience for Enterprise Restaurants

Lightspeed POS remains a leading point-of-sale system for restaurants, bars, and retail. Though, some‒most notably enterprise restaurants with multiple locations‒wonder whether it stays right for their business interests. "Will it grow with us?" is one of the most frequent concerns and pain points with many other systems.

Lightspeed manages stock, helps sales, increases data intelligence, and improves relationships all at once. For restaurants, this seems like a dream software setup for restaurant management, which is why many initially turn to it. Still, no matter which industry you're in, it matters significantly which systems you lock yourself into, especially as restaurant growth challenges may emerge within their confines.

To settle any lack of clarity, we want to offer an unbiased approach to LightSpeed POS reviews. Through careful research and a census of available, online opinions, we're ready to present findings for restaurant and hospitality groups that want basic answers.

Dive into real Lightspeed POS reviews from actual customers who have experienced its features. Pros and cons, potential and challenges, pitfalls and consequences‒get them below.

Key Takeaway: Lightspeed is feature-rich, cloud-ready, customer-centric, and one of the most expensive options in the restaurant software market.
Get a custom demo of enterprise-level software for menu management with restaurant POS systems from Revolution Ordering.

LightSpeed POS Features for Multi-Location Enterprises

For the sprawling and highly successful restaurant or hospitality group, Lightspeed POS offers a cloud-based point-of-sale with few hardware costs. From that basic point, they have already lifted the weight of hardware that other brands, like Clover, ask customers to carry throughout the relationship.

In taking a mostly cloud-based POS approach, it's no surprise users report more consistent delight than they see with other options. This also makes Lightspeed POS reviews lighter when challenges arise since mobile ordering, mobile payments, and a range of other features that won't be wedded to inflexible hardware.

In this vein, Lightspeed is appropriately named, being one of the faster POS software systems on our list of connected integration partners. In fact, it commands a speed which is 40 percent faster than other POS systems in the US, even other "leading" solutions in the space like Square or Toast.

Beyond its breakneck speed, it also doesn't sweat the occasional customization (within certain limits) by offering a simple but surprisingly personalized experience of use and support. Of course, this is a generous move for all involved (and a great customer retention strategy).

Pros and Cons for Lightspeed POS Systems

For one, Lightspeed is popular among restaurants, and it's no accident that its range of features brings valuable capabilities to the category‒small and large. They offer, as a second impressive offer, 24/7 customer support with a dedicated account manager responsible for coordinating assistance.

But, restaurants‒whether multi-location or mom-and-pop‒soon see the cost of doing business with Lightspeed POS. It is well-documented as a pricier system than most others, with contracts that aren't easily canceled.

Nevertheless, Lightspeed POS reviews show appreciation for advanced inventory management options and integration with apps for eCommerce‒when applied to the retail environment. Moreover, the system stays grounded in simplicity, seeming to bring in the non-expert, small business as a potential client.

Though, smaller restaurant chains may not be prepared to do business with such expensive software, so it stands to reason that the target audience for Lightspeed sits with enterprise restaurants.

But, what do these clients have to report, in reality, about working with Lightspeed, the restaurant-and-retail focused POS platform that offers dedicated, 24/7 support? The results may surprise you.

Lightspeed POS Reviews: Realities for Restaurants

As with the majority of restaurant software and marketing tools available, Lightspeed POS reviews can appear mixed and lacking a consistent measure‒at first glance. But, in fact, there's no need to sort through these online forum posts and Reddit threads yourself.

Looking closely, restaurant customers will see a few general, but important, trends for the Lightspeed POS user interface, pricing standards, contract possibilities, and business practices. In all honesty, we can only report what's publicly said about these points of customer delight and frustration.

Highlights for Prospective Restaurant Users

Based purely on first-hand accounts of service, here's what we've noticed about customer reports, feedback, and complaints for Lightspeed POS:

  • Lightspeed excels in the 24/7 customer service category.
  • Lightspeed POS is high-cost compared to other POS systems.
  • Anything-but-light contracts leave little room for covering tech upsets in the industry.
  • Practices like overcharging, changing terms, and other force-fed feature-adds are noticed.

Despite these, Lightspeed earns a 3.9 (on the classic 5-point scale) from sources like US News and reviews tend to be highly positive‒when the system brings the advertised benefits.

While there are at least three patterns in using Lightspeed POS according to reviews, they also have the potential to improve business outcomes for the growing brand. Reviews attest to both.

Lightspeed POS with Custom Integration Options

At the same time, most potential restaurant users will want to carefully consider the terms and inherent risks that unclear pricing practices and "shelf-stable" contracts bring before making their decision.

If you find yourself entertaining the idea of switching to Lightspeed systems as a means of escaping other payment processors for restaurants‒don't take it lightly. Consider the features you want to take advantage of first‒like online ordering, food data, and inventory costing, for instance.

Then, you may realize that a custom integration is often the smoothest, most streamlined path to success, rather than the challenges of fresh POS implementation.

Custom Integration Considerations for Lightspeed POS

Adding an integration to Lightspeed would mean enabling new features and bringing in greater success through tools that have advanced beyond its current capacity. In other words, including a third-party integration can help you surpass what the system's original implementation at your restaurant.

To do so, Lightspeed is relatively open. Using the Client API key in its settings can help you integrate with POS partners and other services. At the same time, if you want to stick to what comes "in the box," you can rely on their designs for integration with eCommerce and marketing platforms.

Still, if you want a custom build for your unique storefront‒whether on- or off-premise‒you can do it relatively simply with the help of a supportive developer. The best practice here is to cater to your needs as closely as possible. Whether you need to build a new menu, count order cycles, or inventory restaurant items more efficiently‒there will be options.

Download a free copy of your guide to superior menu design to make the most of your Lightspeed POS system.

Frequently Asked Questions about Lightspeed POS Reviews

Get the answers to some of the most common questions from Lightspeed customers with the core concerns below.

Is Lightspeed POS a good system for restaurants?

Lightspeed POS reviews show that the POS system is a powerful, often profitable answer to restaurant payment processing. It brings restaurants and retail companies the features they so often need as they grow and do business in new areas, for new markets.

What features does Lightspeed offer to enterprise clients?

Lightspeed POS surely tailors itself for the enterprise contract since it tends to keep pricing as high as its customer service standards. For those who can afford it, Lightspeed offers inventory management, eCommerce functions, essential payment processing, and several other critical components of being a business in the digital era.

Should I cancel my Lightspeed POS contract?

Before making any changes to your POS platform, you should consider carefully the terms of your existing contract, including determinate start and end dates as well as termination clauses.

Contracts present serious hurdles to restaurants large and small every day, and an unflinching attitude toward long, fixed agreements is one of the features of Lightspeed POS that customers find most negative. Talk to a lawyer or consultant as needed.

Learn about Lightspeed POS and much, much more through our free resources for restaurant management professionals.