September 27, 2023
Devn Ratz

Radiant POS vs. Simphony POS: The Restaurant's Battle for Better Business Intelligence

Executives considering Radiant POS vs. Simphony POS should be aware of existing user reviews. Since we’ve already reviewed some of the more popular POS systems for restaurants, we turn to these niche tech interests with an eye on business intelligence. 

The concerns brought up for each system point to potential, future roadblocks to growth. When faced with a long-term contract or lack of transparent pricing, the consequences for stunted development can be serious with Simphony POS, for instance. 

On the other side, Radiant POS presents similar concerns, including the availability of streamlined and successful customer support—among the customer complaints well-documented. Nevertheless, despite your current POS hardware or software, it’s essential to consider its flexibility as a key criterion, even above current pricing, ease of use, and customer support. 

Why is this? Consider that every factor of cloud-based POS solutions is “up for grabs” or under continuous development. On that train of thought, it makes sense that only an open API, for example, will ensure the future-proof resilience of the baseline systems on which restaurant businesses depend.

Read on to discover which, in the contest of Radiant POS vs. Simphony POS, turns out to be most suitable for future innovation. Know which system will lead to ever-improving optimization through streamlined, open tech integration

Key Takeaway: Comparing Radiant POS vs. Simphony POS shows from user recommendations and reviews that each support a range of API-based integrations as tech solutions, but contract and pricing details differ. 
Get a custom demo with Revolution Ordering to create custom integrations for Radiant POS or Simphony POS.

Simphony POS in Review

Oracle MICROS powers the platform known as Simphony POS. A robust system with many features for business development, some more-favored functions are menu management, employee optimization, self-service technology, and kitchen display systems. Though, there is also support for loyalty programs and booking.

Beyond this, Simphony POS provides real-time data analytics, which supports executives who want the right information to direct sales, costs, and performance across restaurants. That is, from the QSR to large-scale fine dining, many noteworthy brands in the restaurant and hospitality space choose to rely on Oracle’s Simphony POS.

In part, this is due to easy integrations with at-home technologies like Oracle’s GloriaFood, which offers digital restaurant management intending to increase online ordering and, ultimately, add automation to the process of serving food, on- or off-premise.

Radiant POS as Alternative

Radiant POS, on the other hand, may at first brush feel more intuitive than Simphony with its touchscreen interface and integrated card processing. Both reduce the necessary training time and delivery delays associated with fixed POS service. 

Though it is intended to help businesses of all sizes, it seems most suited to quick-service concepts and convenience stores, offering specific functionality for managing multi-location business and a unified dashboard for knowing when to upsell or cross-sell products. 

Like Oracle’s Simphony, Radiant makes it simpler for restaurants and other brands to include rewards and targeted marketing to increase sales and the bottom line. It, too, provides raw access to real-time business intelligence at least on the level of transactions. This helps with hospitality trend forecasting and overall strategy in decision-making by leadership.

Business Intelligence in Radiant POS vs. Simphony POS

Digging deeper into each, they each seem purposefully built for food and beverage operations of all sizes, especially in sporting loyalty programs. 

Though, Radiant POS is more agile in the hands of staff as a point-of-sale intended for swift tap-to-collect transactions, aiming itself clearly at operational efficiency in actual practice. As an alternative, its reporting structure and flexibility may turn out to be a little less robust than what the intelligence giant, Oracle, continues to offer.

While each provides some insight into POS transactions for the close day-to-day monitor, neither has developed an in-depth business intelligence dashboard, specifically. According to user reviews, however, these systems are easily enhanced with the application of artificial intelligence tech for restaurants, and the analytics that comes with them. 

By established calculations, augmenting these systems with third-party integrations stands to improve profits by up to 10 percent. That’s not to mention the gains possible with enhanced operations and improved pattern recognition capabilities. And, we know that the industry, as a whole, is headed in this AI-enabled direction. 

So, what options do these POS systems offer when it comes to the inevitable need to integrate with other, more advanced tools for reporting and analytics?

Radiant POS vs. Simphony POS: Possible Integrations, Open APIs, and the Future-Proof

Unfortunately, for Radiant POS, we couldn’t determine a definite list of supported out-of-the-box integrations. But, we know that they do have options for integration, but you may need to dig into the user manual or contact technical support for more details. Like pricing and contract details, these remain rather closed off from inspection in advance. 

Oracle’s Simphony though is built squarely on an open API architecture, streamlining the support for integration, especially with preferred third-parties. This kind of open system enables swifter pivoting when you consider the need to extend off-premise offerings or enhance its existing functionality. 

In that regard, Oracle’s Simphony POS is the clear winner when it comes to ensuring that all locations can be powered by the latest and greatest technology without limiting integrations. Many brands do choose to extend the system, rather than replace it (as they might with Radiant) to offer more powerful loyalty, reporting, and ordering. 

It remains to be seen whether Radiant POS does more than offer a simplistic list of supported integrations, or if they readily open their API to important tinkering by those who make strategic decisions for restaurants. The offer to do so does improve a business’ prospect of boosting performance in all aspects. 

This is clearly concerning when so many Simphony POS reviews shout the importance and ease of integration with providers like Uber Eats, Deliveroo, Postmates, DoorDash and more. So, though Radiant may present an initial challenge to some who want easier extension of business, there is hope, but you will need the technical documentation and the developers of a solid POS integration partner

Get the enterprise guide to data intelligence, and make Radiant POS or Simphony POS stand out.

Frequently Asked Questions about Radiant POS vs. Simphony POS

Common questions for Radiant POS vs. Simphony POS point to an interest in which brands find them trustworthy. But, since each operates similarly when it comes to scaling operations and supporting business, it becomes critical to evaluate them individually, store-to-store and brand-to-brand, if you seek an integration. 

Learn what the most common questions for these software-based solutions are in the restaurant and hospitality industries. 

Which enterprise brands use Radiant POS?

Radiant POS systems are used by brands like Benihana, Xanterra Parks, HEB, and Hy-Vee. It’s favored by users on the West Coast, and in California particularly, but also in New York, according to online sources. 

Which restaurant and hospitality enterprises use Simphony POS?

Some brands in the industry that use Simphony POS include Wynn, Marriot, Dunking, and Dave & Busters. This system and its business enablement is prominent for brands across the US, with a density of use in Florida and Texas.

How do you integrate with a POS system?

The integration process for every brand, restaurant, and system is unique, but you can follow these five basic steps as a process:

  1. Evaluate the requirements of the POS and third-party technology. 
  2. Coordinate POS and third-party technology partners. 
  3. Integrate, optimize, and iterate with development.
Learn how to maximize intelligence with Radiant POS vs. Simphony POS with free resources designed for enterprise restaurants.