Lauren Platero

Hotel POS System: 5 Integrations to Maximize Guest Retention

A hotel POS system is a vital component for hospitality industry operations. Without POS software, hotels would be unable to do business. 

From processing payments to collecting food orders, a hotel POS system can do it all. Are you more than just a hotel? Fantastic--this means that hospitality software will be that much more valuable. You see, all-inclusive POS platforms can integrate with multi-channel business models.

Throughout this blog, we'll cover everything you need to know about hotel POS systems, from key features to recommended partners. Now, let's dive in!

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Hotel POS System

A hotel POS system is a tool that allows hotel staff to accept payments. It's also a system used to process other types of transactions, such as bookings and excursions. 

A hotel POS system comprises two main components::

1. Hotel POS System Hardware

  • Cash registers 
  • Barcode scanners 
  • Receipt printers
  • Card terminals 
  • Tablets 

2. Hotel POS System Software

  • Digital records 
  • E-receipts 
  • App integrations 
  • Analytics dashboards 
  • Inventory management tools

Hotel POS Software

Every hotel POS platform offers solutions to collect sales and run operations. Use a cloud-based POS system for the highest level of convenience possible. Cloud-based solutions let you sync vital data across multiple channels. 

Cloud-based systems are useful when operating an enterprise, too. Instant access to processes and dashboards makes for a seamless working environment. Your team will be able to quickly pull information and assist customers in record time. 

Did you know that POS systems can do more than payment processing tasks? Many POS partners can integrate with your current platforms to offer a complete suite of solutions. Other POS system features to utilize include: 

1. Consumer Data Reports 

One of the most valuable features of a POS system is automatic analytics. POS systems collect data continuously, allowing you to save time when crunching numbers.

A point of sale report entails the most useful data. In these reports, you'll find insight about customer retention, inventory shortages, labor cost projections, and more. 

If there's one reason to use a high-tech POS system, let it be to track performance. Plus, this can guide you toward effective long-term strategies. 

2. Inventory Tracking  

If you operate a hotel, you likely offer some kind of food service. Whether you offer room service or have an on-site restaurant, it's always beneficial to take inventory with ease. 

As orders enter the POS system, the software can deduct items from its database. This feature works with your restaurant inventory management provider to track stock. 

An accurate count of inventory can help avoid high overhead expenses. It can also prevent food spoilage. Inventory forecasting and demand planning are also key procedures for budgeting for the long-term. 

3. Off-Premise Transactions 

Working with third-party apps is ideal for any business. The option to make payments anytime and anywhere offers the ultimate convenience. 

Allow customers to pay for items in various realms. These options could include off-premise kiosks, your website, mobile apps, and more. This feature also gives guests the ability to make purchases in advance, leading to more sales in the long run. 

4. Loyalty Programs 

A customer rewards program can work seamlessly with a hotel POS system. Guests can sign up with a phone number or email address, making point redemptions super easy.  

 Storing loyalty program data in a POS system also makes processes more accurate. Say goodbye to manual tracking and punch cards once you onboard an all-inclusive system. 

Another innovative feature of hotel POS systems is that they can operate across business sectors. For instance, if guests gain points on rooms, they can redeem them through an on-site restaurant loyalty program

Flexibility gives consumers more power in their purchase decisions. As a result, they're more likely to enjoy their experience and return at a future time. 

5. Mobile Integrations

In the digital age, mobile integrations are more useful than ever. For example, mobile transactions are one of the most popular types of contactless payments

Mobile integrations also work well with things like QR menu codes, online ordering apps, customer service hotlines, and more. Staff members can access everything from the POS software. Meanwhile, guests can access all their amenities from their smartphone. 

Hotel POS Hardware

Hotel POS hardware can look different from other businesses. The terminal and equipment depend on the environment. So, consider your options before your investment. 

At a hotel, your POS hardware can exist in numerous locations. For instance, in room dining will require tablets or QR codes in each guest room. Or, on-premise restaurants might need tableside devices. As you can imagine, POS features can take on many forms.

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Hotel POS Partners

Not all POS systems are the same. Virtual payments are becoming increasingly popular. The ability to conduct numerous transaction types is key. Hotel executives must find ways to upgrade their POS abilities to accomplish more. 

Seamless transactions can quickly enhance customer service. Meanwhile, various integrations of modern POS systems can help your team be more efficient at work.

Business operations can run smoothly with the help of smart tech solutions. When searching for the right hotel POS system, keep these six POS partners in mind:

  1. Aloha 
  2. Brink POS
  3. Toast 
  4. Oracle MICROS
  5. Focus POS
  6. POSitouch

Already using one of these partners and want to learn more about off-premise solutions? Book a demo with us today to learn more about it! 

Importance of a Hotel POS System 

Every hotel requires a POS system to function. It's as simple as that. Without such a system, the traditional route would need to be taken to process payments. And in doing so, there would be significant room for errors. 

Cloud-based systems are increasingly popular. Hospitality software companies always introduce new tools that elevate hotels. These products are so advanced, it can be hard to believe they stem from traditional cash registers. 

The right POS system for your hotel can overcome many obstacles. A hotel POS system can make it easier to tackle operations. They also consists of both front and back of house tools. This means that staff-only and customer-facing duties can blend together to establish seamless processes. The best part? All of these elements can enhance the customer experience

The importance of a hotel POS system stretches far beyond the overall experience. They're also necessary for security and flexibility across the business’ hierarchy, as POS systems make it easier to communicate with coworkers. 

A state-of-the-art hotel POS system can also track data, create reports, and make accurate projections. From a financial standpoint, an advanced POS platform is vital for data management. 

Not only do POS systems track data in real time, but it stores reports in an accessible platform. This means that staff of all levels, and at various locations, can monitor performance. This concept is especially important for monitoring the performance of strategies. 

Easy access to information and tools at your fingertips can also reduce work overload. Over time, these features can create a more user-friendly experience for all. So if you're looking for a way to improve your hotel's operations, an all-inclusive POS system may be the best solution. 

Frequently Asked Questions About a Hotel POS System

Despite the parallels, a hotel POS system can be quite different from other businesses. Want to learn more about the basics of hotel POS? Check out the following questions and answers to learn more about it!

What Kind of POS Systems Do Hotels Use? 

Cloud-based POS systems are most popular across the hotel industry. These systems allow hotel staff to sync data across multiple channels. Plus, they're compatible with chains and enterprises.

What Are Five Types of POS Systems?

Five of the most common POS systems in hotels include:

  1. In-store POS systems 
  2. Kiosk POS systems 
  3. Multi-Channel POS systems 
  4. Touchscreen POS systems 
  5. Mobile POS systems 

What Does POS Mean In Hotels?

POS in hotels refers to point of sale technology, as it does in every other business. A hotel POS system allows staff to process transactions and conduct hotel operations. 

What Are the Two Types of Hotel Software?

The two most popular types of hotel management software are cloud-based solutions and on-premise software. These types of hotel tech allow staff to streamline operations and boost efficiency. 

How Much Does a Hotel POS System Cost?

The cost of a hotel POS system can vary depending on the establishment. For instance, some systems may only charge you $4/room plus an initial setup fee. Others may cost as high as $500/month plus fees. In general, the expense will rise when you add more rooms. 

Next Steps 

Choosing the best hotel POS system can be a challenge. It’s a daunting task that requires much planning and insight for the future of your business. Now that you have the insight and suggestions for hotel POS systems, it's time to take the leap and elevate your hotel.