December 7, 2022
Lauren Platero

What Is Live Order Monitoring For Restaurants?

Would you like to simplify restaurant operations and nurture stellar customer service simultaneously? If so, live order monitoring will do wonders for your restaurant.

The restaurant tech industry is constantly solving issues and delivering solutions to the restaurant space. Read on to learn why live order monitoring is a favorable feature within the digital transformation, and how it answers many questions during food delivery processes.

Revolution Ordering

Live Ordering Monitoring: Definition

Live order monitoring is the feature within online ordering apps that enables customers to track their orders in real-time. It’s also one of the many app integrations that allow restaurant staff to streamline operations.

Live order monitoring is also helpful in collecting historical consumer data, insight regarding food trends, and inventory demands. Continue reading to learn more about the many advantages of live order monitoring.

Advantages Of Live Order Monitoring

There are so many reasons to utilize live order monitoring. From simplifying processes for various types of chefs in the kitchen to keeping customers informed, it benefits both parties.

So, without further ado, keep reading to learn about seven reasons to use order tracking systems.

1. Delivery Efficiency

As orders enter the management system, the sequence in which food is prepared and drivers deliver orders can be organized to maximize efficiency. One might assume that orders are made in the sequence they enter the system. However, restaurants might prioritize larger orders, as just one example.

Such technology is also vital for the kitchen staff’s efficiency. Since they have digital orders to reference, they can ensure the accuracy of each order. This pertains to not just the items, but any preferences or requests from the customers.

2. Timeline Transparency

Years ago, customers would have to rely on the estimated time of arrival (ETA) given by the restaurant host. During busy shifts when drivers can run late, it’s helpful to have the option of checking the order status.

Knowing where an order is in the process gives customers peace of mind that they’ll eventually receive their order. It also helps maintain a good experience, leading to positive customer reviews.

3. Push Notifications

Customers can enable push notifications for their delivery apps of choice. One of the many perks of live order monitoring is consumers can receive alerts in real-time about their orders.

It’s a minor attribute, but it can make the experience that much better. It’s simple, but adds a little extra convenience during the wait times.

4. Fewer Phone Calls

Since customers can track their orders, there will be fewer questions for the restaurant employees. Hosts and wait staff can spend more time tending to on-site customers and situations.

During times when there is work overload or an eatery is understaffed, this integration is very beneficial. Plus, it also saves the customer time.

5. More Orders Via Delivery

Digital food management systems allow restaurants to organize deliveries. The built-in GPS systems also allow drivers to drop off orders in a sequence that makes the most sense.

When drivers spend less time finding their destination, they can pick up more orders. In turn, this will result in more deliveries for the restaurant and shorter wait times for customers.

6. Contact With Delivery Driver

Once a driver picks up an order, they can contact the customer directly. This feature is useful when a driver is running late or if there’s confusion about the location. Informing the customer with questions or alerts will also nurture a positive experience.

7. Simple Integrations

Live order monitoring integrates with standard restaurant technology. As one of the most useful POS system features, restaurants and customers can begin using it right away.

The Way Live Order Monitoring Works

Live order monitoring is pretty simple, despite its massive benefits for restaurants. In fact, there’s a chance that you use it whenever you order takeout via delivery or curbside pick up (see: difference between curbside and pick up).

If you’re wondering how live order monitoring works, the following list is a standard breakdown. The process is also very similar from one food delivery app to the next.

  1. A customer must place an order through a digital platform.
  2. Once an order is placed, it is sent to the restaurant. More specifically, it lands within the restaurant POS platform.
  3. The kitchen staff will also receive a notification of the order.
  4. Now it’s time to prepare your food. During this step, the kitchen staff will prepare all of the items in an order.
  5. Once the order is ready to go, it will become available for a delivery driver to pick up.
  6. After a driver picks up the order, customers can enjoy GPS tracking features. As the driver makes their way to a customer’s residence, they can check the current location of their food.
  7. Finally, the customer will receive their order. This step can involve an interaction with the driver. Or, customers can opt for contactless payments and delivery services.

Remember that during all these steps, customers are able to monitor their orders. From when an order is placed to when a driver is on their way, consumers can closely track their food.

Revolution Ordering’s Solutions

Live order monitoring is one of the many ways we connect consumers to our restaurant partners. Order One Maverick offers live order monitoring alerts, while Order One Enterprise also includes live order monitoring issue resolution and an AI live order chat.

Did you know that Revolution Ordering’s tech solutions can seamlessly integrate with your POS system? That’s right–you can reap the benefits of innovative restaurant technology without overhauling all of your current systems.

Our products also include the following additional features:

  • Omni Channel Fulfillment
  • Direct Delivery Enablement
  • Marketplace Order Insertion
  • Google Food Ordering
  • 360° Customer Profile View & Order History
  • Demand Creation & Marketing Service

To learn more about our revolutionary off-premise solution, book a demo today!

Frequently Asked Questions About Live Order Monitoring For Restaurants

Live order monitoring is a simple solution that we recommend. It’ll streamline operations for the staff and create a better customer experience.

As it integrates with your POS system, there is still much to learn. Continue reading to discover other topics that pertain to live order monitoring features.

Is There An App To Keep Track Of Food Orders?

Restaurant POS integrations can keep track of food orders. Storing food orders can help collect customer data, take inventory, and manage restaurant expenses.

How Do I Track My Order Online?

Consumers can track their online orders by downloading a food delivery app. Many eateries utilize apps with live order monitoring features, which make order tracking super simple.

After you sign up for an account on the app and place an order, there should be a tab to monitor your order until its delivery. Customers should be able to see when preparation begins and once it leaves the restaurant.

What Is A Food Order Management System?

A food order management system is the technology that alerts restaurant hosts of order details. These alerts can pertain to recent orders or those ready for pickup.

It’s essential to keep in mind that an efficient food order management system is vital for live order management. Without this tool, there won’t be any available insight to display on the apps.

What Is An Online Ordering System Called?

An online ordering system is a software option that allows customers to order food online. Such technology can include apps and eCommerce websites.

What Software Is Used In Restaurants?

Many different software options are standard in restaurants. Some of the most popular types of restaurant software are:

Order Up!

Live order monitoring will serve you well if you want to streamline takeout orders while offering customers valuable features. Delivery apps and online ordering are already useful solutions. However, real-time tracking takes the convenience level up a notch.