Lauren Platero

Information Technologies: Role of Information Technology In Hospitality

Information technologies in the hospitality industry consist of key features about software and devices. It makes up the fine details of what runs each tool. So, each aspect is equally important. 

Sure, you might not need to know how hospitality software companies develop POS software. Or, you won't need to learn the ins and outs of things like transmissions or system programming. 

However, it's important to learn how your systems work. Besides, why not learn more about your investments? We'll walk you step by step through various parts of information technologies, and its importance in the hospitality space. Read on to learn all about it!


Information technologies refer to programs and systems that innovate an entity. The phrase “information technology” traces back to an article published in 1958 by Harold J. Leavitt and Thomas L. Whisler. 

Since 1958, information technologies have taken various forms. When you hear people discussing information technologies, your initial thought might be of the expert taking care of computers at your job. However, this line of work spans far beyond our once in a blue moon tech issue. 

Information technologies are shaping the way we interact with one another. It's also changing the way companies conduct business. Below, you'll find more information about the IT profession.

Information Technology Jobs 

When there is a booming industry, there is a growing job market. Companies that focus on information technologies consist of many career opportunities. 

The five most popular job positions for those who study information technologies are: 

  1. Web Developers 
  2. Network Administrators 
  3. Software Engineers 
  4. Database Administrators
  5. Computer Systems Analysts 

If you're looking to study information technologies, we recommend the following majors and degree programs: 

  • Software Engineering
  • Artificial Intelligence 
  • Computer Science
  • Data Science 
  • Cybersecurity 
  • Web Development

When it comes to growing careers, jobs in information technologies are skyrocketing. The IT field encompasses a wide range of career paths, with some being more popular than others. Job duties typically range from keeping systems and data secure to making sure networks are up and running. No matter the role, those who work in IT need to be able to solve difficult problems, both big and small.

Examples of Information Technologies

In the hospitality space, you’ll likely utilize information technologies daily. In many cases, such solutions are meant to assist a restaurant's wait staff. In others, it might be to enhance the customer experience

No matter how you interact with information technologies, it's a good idea to be familiar with all its moving parts. Read on to learn more about each one:

1. Software 

Software for businesses comprises data and programs. A business owner will usually invest in software to simplify operations and execute tasks. Note that software consists of digital, non-tangible, and cloud technology. 

2. Computing 

Computing is necessary for information technologies. A mix of processing formulas and algorithms creates the ability to compute tasks and sequences.

Engineering tools are vital for computing. Once you add numerical coding to a system, IT gurus can develop computations that complete tasks. 

Ever wonder how a restaurant POS platform can track and manage orders? That's all thanks to successful computations!

3. Data Storage

Data analyses are as important as they are informative. Information technologies can be programmed to collect data in a timely manner. Then, business personnel can use this information to make smart decisions. 

 Systems can input customer data into a dashboard in real time. Performance metrics will guide business leaders toward effective strategies. It will also help them plan for the future. 

4. Platforms

Platforms are the actual tools that staff and customers use. For example, a POS system is a popular platform within the restaurant industry.

Platforms consist of software and hardware. Its infrastructure is built in a way to tackle multiple processes. App integrations can also be added to provide a more inclusive user experience. 

5. Network

Networks are more important for restaurant and venue management than you might realize. Staff can transmit from one platform to another via networks.  

For omnichannel order management, networks are key components. This is a prime example of how chains benefit from innovative restaurant technology

Remember that networks make processes and communications much easier. Restaurants can sync consumer data, inventory forecasting metrics, and sales trends across multi-unit enterprises. In turn, networks boost productivity. 

6. Cloud Technology 

To put it in simple terms, you can't have cloud technology without networks. Many restaurant point of sale systems utilize cloud-based solutions. The purpose of cloud technology is to access data from multiple locations. As you can imagine, this is a powerful tool for chains and franchises. 

Revolution Ordering Resources

Role of Information Technology In Hospitality Industry

There are many uses of information technologies in business. The hospitality space is certainly an area that benefits from it. And as the industry continues to evolve, there will continue to be a need for advanced solutions. 

Hospitality software is an area where many professionals choose to invest. The purpose of information technologies for business operations is massive. By choosing the right products, a brand can overhaul their entire strategy and create something great. 

There are two primary benefits of investing in information technologies: 

1. Streamline Operations 

One of the best perks of information technologies is how it simplifies venue and restaurant operations. Technology can take the thinking and guesswork out of standard processes. In doing so, staff members can tend to more pertinent tasks. 

In busy work environments, high-tech solutions are game-changers. Whether it be automating schedules or computing times for restaurant reservations, IT features can come in handy. 

Here is a brief list of processes that information technologies can streamline: 

2. Enhance Customer Satisfaction.

If you want to boost customer service in your business, adopt various tech solutions. Just as an example, restaurant tech has the potential to keep customers satisfied and provide them with better service. 

Below you'll find several opportunities for information technologies to enhance the customer or user experience:

Frequently Asked Questions About Information Technologies 

Information technologies can be a complex subject. Whether you're a tech guru or not, business personnel should have some level of understanding about tech. 

Find more insight below about mainstream topics regarding information technologies:

What Are the Five Examples of Information Technology?

Five common examples of information technology include:

  1. Personal computers 
  2. Phones and radio equipment 
  3. Audio and visual software
  4. Word processing programs
  5. Content management platforms 

What Is the Job of an Information Technologist? 

An information technologist is responsible for working on in-house solutions. This role handles programs and systems that a business onboards. They're also very hands-on with the installation and training of new technologies.

What Are the Main Types of IT?

The main types of information technology include:

  • Automation 
  • Data management
  • Artificial intelligence 
  • Cybersecurity 
  • Cloud technology

What Are Three Examples of IT?

Three popular examples of IT include:

  1. Software engineering 
  2. Personal computers 
  3. Video and audio equipment 

What Is the Best Field of IT?

DevOps and big data engineering are two of the best IT fields. Both areas of work are booming with significant room for growth. 

Not Just for Techies 

Information technologies consist of multiple moving parts. Without these innovations, the hospitality industry wouldn’t include so many groundbreaking features. 

Digital devices and software programs rely on new inventions to meet a business' needs. It doesn't matter if you're a tech wizard or novice--information technologies are vital to your brand.

Interested in learning about the power of tech for hospitality brands? Book a demo with us today and learn how innovation can transform your business!