Revolution Care

revolution careEssentialsEssentialsCare packPremiumElite
Included with Order One MaverickIncluded with Order One MaverickIncluded with Order One Maverick10 hours per package40 hours a month, includes 25% discount off our hourly rate160 hours a month, includes a 50% discount off our hourly rate
Set-up / launch of Order One and/or Connect✔✔✔✔✔
Full access & training of Command Center One client portal and tools✔✔✔✔✔
Full access & training of Order Dashboard and Order Manager✔✔✔✔✔
Full access to release memos and live webinars on new features within Command Center One✔✔✔✔✔
Client orchestrated Live Order Monitoring and Issue Resolution – unlimited✔✔✔✔✔
Client orchestrated troubleshooting via Knowledge Base – unlimited✔✔✔✔✔
Revolution bug fixes and orchestrated troubleshooting of Revolution caused issue – unlimited✔✔✔✔✔
Client orchestrated loyalty and promotion programs – unlimited✔Coming 2022✔✔✔
Report building and automated reporting – unlimited✔Coming 2022✔✔✔
Client orchestrated changes (86 menu items, menu updates & pricing) etc – unlimited✔Coming 2022✔✔✔
Revolution orchestrated menu updates: 3 per year✔✔✔✔
Revolution orchestrated pricing changes and promotions: 6 per year✔✔✔✔
Additional Revolution orchestrated menu, promotions and pricing updates, 86 menu item updates and other changes✔✔✔
Technology issue investigation and resolution caused by 3rd parties (POS, delivery, etc)✔✔✔
Revolution Live Order Monitoring and Issue ResolutionText/Email/Phone* (Support hours from 7am – 12am PST, 7 Days a Week)Text/Email/Phone* (Support hours from 7am – 12am PST, 7 Days a Week)Text/Email/Phone* (Support hours from 7am – 12am PST, 7 Days a Week)
Input of new software feature or functionality requestAccepted**Accepted**Accepted**Accepted**Accepted**
Hoursn/an/a10 Hour Block40 Hours a Month160 Hours a Month
Commitmentn/an/aPurchased Individually A one time 25% discount at MSA signingMinimum 1 YearMinimum 1 Year