9 Cruise Ship Management Tips for Smooth Sailing
The journey to becoming the best cruise line for food and entertainment revolves around cruise ship management processes. Whether you hold the title of cruise director or have a lower-level position, managerial tactics have a major influence on your job. That's because they all intertwine.
Perhaps it’s hard to obtain restaurant inventory because you’re striving to be a cruise line with organic food only. Or, maybe you’re using online ordering apps to replicate something like hotel room service but on an ocean liner. Regardless of what you’re aiming for, thought-out cruise ship management practices are a must.
In this blog, we’ll cover just that, as well as the importance of effective cruise ship management efforts. Keep reading for all the details.
The Importance of Efficient Cruise Ship Management
There are so many working parts to a luxury cruise line. On each vessel, there are numerous departments, each consisting of an extensive staff roster. In order for everyone’s vacation to be a stellar experience, the staff must be efficient and have organized processes in place.
From cruise ship food to entertainment options, passengers have access to numerous amenities. But here’s the thing–luxury ocean liners have very large capacities. So, hundreds, if not thousands of people will be frequenting these amenities each day.
If cruise ship management processes are not planned in advance, it can lead to major headaches for both the passengers and crew. For instance, there might not be enough servers in the main dining room. Or, the cruise booking software may not have all the information available, causing an increase in inquiries from customers.
In the section below, we’ll discuss nine groundbreaking tips that can enhance cruise ship management operations. By using it as a guide, you can be on your merry way to simpler shifts and happier passengers. Now without further ado, read on!
9 Cruise Ship Management Tips
Enhancing cruise ship management tactics is a lot easier than it may seem. First, you’ll want to identify where cruise ship operations can benefit from improvements. Then, use some or all of the following tips one at a time to create a more successful cruise company.
1. Emphasize Staff Development and Teamwork
All the departments on a cruise ship make up a web of operations. They constantly work together not just during the itineraries, but before and after the ship sets sail. With this in mind, it would be beneficial if the cruise line opted for frequent training, providing the crew with professional development resources. Taking this route could also open the door to many growth opportunities amongst the crew, making for a more advanced team.
2. Use a Restaurant Inventory Management Software
It’s safe to say that almost all passengers look forward to the cruise ship food menu. That’s because cruise lines employ some of the greatest types of chefs from across the world. So, it’s imperative that you have ample inventory to create all the dishes each eatery has to offer. With a system like BlueCart, you can browse from a wholesale directory to have sufficient inventory. The best part? All restocks and demand planning efforts can be put on autopilot.
3. Offer In Room Dining
One of the best features to add to a high tech cruise ship is in-room dining. Guests have a more intimate and private dining experience. Plus, it can simplify managerial tasks for the food and beverage department. This is because when more people dine in their state room or suite, fewer people will be in the dining room or specialty restaurants. So, it reduces the amount of work for those teams.
4. Provide Great Customer Service
Positive customer service channels will serve as the foundation for excellent cruise ship management. Whether you want to lead this niche market in general or be the best cruise line for families, management needs to relay optimal service. Plus, doing so will nurture guest retention and loyalty to the cruise line.
5. Have An All-Inclusive Mobile App
A complete and functional mobile app can streamline managerial processes between the staff and the passengers. For instance, guests will be able to reserve bookings and make upgrades through the app. Then, these changes will automatically show on the staff’s end. Or, if the crew needs to make any changes or relay updates, this can be done via the mobile app. Its goal is to serve both parties, allowing each to simplify updates and transactions.
6. Streamline All Lines of Communication
It’s common for different departments on a cruise ship to work together. For example, delays in the main dining room might create delays for when guests will arrive to shows. Or, the director’s contact with off-ship excursion hosts might relay messages to the guest services staff. Due to the number of conversations that circle amongst the ship’s crew, it’s vital that there are accessible lines of communication open at all times.
7. Use Innovative Cruise Ship Systems
Innovative systems can allow the staff to multitask. In turn, management operations can be less stressful, since they can do more with less. For instance, allow passengers to order drinks with robotic devices. Or, install self ordering kiosks for quick bites to eat throughout the ship. With the right tools in place, it can improve the whole experience for both the passengers and the crew.
8. Onboard Time Management Skills
On a cruise ship, there are timelines and cutoffs for everything. So, there is typically a lot of pressure to accomplish tasks by a certain timeframe. To avoid work overload and burnout, each management role should have a regimented schedule for their team. If not, they could encounter delays that hinder the passenger experience.
9. Require a Thorough Safety Presentation
Safety measures amongst the crew and passengers should be a top priority. With this in mind, it’s vital that you require everyone to attend a mandatory safety presentation at the beginning of each cruise. This will ensure that everyone is aware of what to do in the event of an emergency. Besides, these are the situations when things need to be as orderly as possible.
Frequently Asked Questions About Cruise Ship Management
Cruise ship management processes contribute to the customer experience in numerous ways. From exceptional food service to pristine state rooms, there is so much that the staff must have in order. Speaking of the staff on a cruise ship, the following FAQ section has additional information on cruise ship management and related topics. Read on:
What Is Cruise Ship Management?
Cruise ship management comprises a series of processes that ensure smooth operations and high-quality amenities. Upper-level employees from each department work together to create the ultimate cruise experience for the passengers. They also make sure everything goes according to plan. If not, shifts can be chaotic.
Who Manages a Cruise Ship?
On a cruise ship, the captain is responsible for managing the ship and its staff. They’re also the one responsible for the safety of the passengers. They call the shots, as they lead the vessel.
What Is the Best Position On a Cruise Ship?
The cruise ship position that’s best for you will highly depend on your experience and preferences. However, some of the best roles in general are those that deal with passengers, so, these would include positions on the decks and in eateries. This is primarily because of the vacation-like atmosphere and views from the ship.
Is It Stressful to Work On a Cruise Ship?
Yes, it can be very stressful working on a cruise ship. It’s required that the staff on cruise ships work extremely long hours and rarely get a break. It’s also common for them to work for several months in a row away from home. This alone can cause increases in stress levels.
How Much Money Do Cruise Ship Employees Make?
Cruise ship employees can make anywhere from $30,000 to $60,000 per year. However, there are some roles that can make upwards of six figures. It all depends on the role, your experience, and the cruise line company.
Simple Cruise Ship Management for Smooth Sailing
Once you implement the right cruise ship management processes, you’ll achieve a much simpler and streamlined business model. Passengers will have a more positive experience and the workload will be less overwhelming for the staff. You could even say that operations and daily tasks are on “cruise” control!